Department of Health logo
Contact DH&SC

The Ministerial Correspondence and Public Enquiries unit replies on behalf of ministers to letters, emails and telephone calls from members of the public. The unit is in close contact with ministers on a daily basis.

To send us a message, please read the guidance below and then complete the form. You must fill in those sections marked with

If possible, we will respond to your query by phone call within three working days. If not, and a reply is appropriate, we aim to respond within 18 working days or 20 working days if your query is a Freedom of Information request or complaint about the Department.

Please note that the Department of Health & Social Care does not handle complaints about the NHS or social services – the complaints page on has further information.

Other Title
First name
Phone number
Email address
Confirm email address
File attachment (optional)
File attachment (optional)
File attachment (optional)
Correspondence guidance

Although we aim to answer everything we receive, we may not respond if your query:

  • contains offensive language
  • has already been answered in a previous reply to you
  • is illegible
  • is selling or promoting a product
  • is for information only

If you want to include a file attachment with your request, the maximum individual file size is 4 megabytes.

A maximum of 10 megabytes for the total size of all files is allowed.
Please also note that the following maximum lengths are allowed:
  • first name : 50 characters
  • surname : 100 characters
  • email address : 250 characters

Please be aware of the following:
  • Disclosure under the Freedom of Information Act 2000
    As we are a public authority all the written material we hold, including any correspondence you send to us, may be considered for release following a request to us under the Freedom of Information Act 2000 unless the information is exempt.
  • Security and emails
    Please be aware that emails you send us, and those that we may send to you, are not secure because email messages can be intercepted.
  • Personal Information Charter
    We will treat the personal information you supply us in line with our Personal Information Charter.